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Accessibility at Pong Game Studios

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Statement of Commitment

Pong Game Studios Corp is committed to providing an accessible environment for all clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services. As an organization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its associated regulations.

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We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. The company ensures that persons with disabilities are provided with equal opportunities.

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We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence.

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Our Accessibility Policies

Summaries of our accessibility policies are below. The full policies are available free of charge on request, in an accessible format if needed, using the contact information above.

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Accessibility Policy

Pong Game Studios Corp is committed to providing an accessible environment for all clients, employees, job applicants, suppliers and visitors. We meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation, and we meet the needs of people with disabilities in a timely way that respects their dignity and independence.

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  • We maintain a multi-year accessibility plan, posted on this page and reviewed at least every five years.

  • We train employees, and anyone who provides services on our behalf, on Ontario’s accessibility standards and the Ontario Human Rights Code as it relates to people with disabilities. We keep records of this training.

  • We do not use self-service kiosks. If we introduce one, we will consider accessibility when designing or buying it.

  • Management is accountable for accessibility compliance, and HR coordinates it.

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Accessible Customer Service Policy

We provide our goods, services and facilities in a way that respects the dignity and independence of people with disabilities.

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  • Communication: We communicate in ways that take a person’s disability into account, and we ask how we can best help.

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  • Assistive devices: People may use their own assistive devices when dealing with us.

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  • Service animals: People with disabilities may bring their service animal into the areas of our premises open to visitors, unless the animal is excluded by law. If it is, we will offer another way to provide our services.

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  • Support persons: People with disabilities may be accompanied by a support person. We do not charge admission fees.

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  • Disruptions: If a facility or service that people with disabilities rely on is temporarily unavailable, we will give notice. The notice will include the reason, how long it is expected to last, and any alternatives.

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  • Training: Everyone who deals with clients, partners or visitors on our behalf is trained in accessible customer service.

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Accessible Information and Communications Policy

We provide information and communications in ways that work for people with disabilities.

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  • Accessible formats: On request, we provide information in accessible formats or with communication supports. We consult with the person making the request, and we provide it in a timely way at no more than our regular cost.

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  • Feedback: Feedback about how we serve people with disabilities can be given by email, phone, mail or in person. We acknowledge feedback within 2 business days and respond within 10 business days.

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  • Emergency information: Publicly available emergency and safety information is provided in an accessible format on request.

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  • Website: We are committed to making our public website and web content conform to WCAG 2.0 Level AA, other than live captions and pre-recorded audio description.

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These requirements do not apply to products and product labels, information that cannot be converted, or information we do not control.

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Accessible Employment Policy

We support job applicants and employees with disabilities at every stage of employment.

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  • Recruitment: Our job postings say that accommodation is available. Applicants invited to an interview or assessment may request accommodation. New hires are told about our accommodation policies when they receive an offer.

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  • Accommodation: Each request is assessed individually. Employees take part in developing a written individual accommodation plan. The plan is kept confidential, provided in an accessible format, and reviewed at least once a year. If an accommodation cannot be provided, we give the reasons in writing.

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  • Return to work: Employees returning after a disability-related absence receive a return-to-work plan.

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  • Emergency information: Where needed, we provide individualized workplace emergency response information.

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  • Career development: We consider accessibility needs in performance management, career development and redeployment.

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Applicants and employees can contact HR at hr@pongstudios.com.

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Multi-Year Accessibility Plan (2026–2031)

Pong Game Studios Corp has developed this multi-year accessibility plan in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR). This plan sets out the company’s strategy to prevent and remove barriers to accessibility and to meet its requirements under the IASR.

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About This Plan

Pong Game Studios Corp is a game studio with more than 50 employees in Ontario, working from one office at 201 Creditview Road, Woodbridge. The company does not use self-service kiosks and does not provide transportation services. This plan covers the company’s policies, employment practices, information and communications (including its public website and support portal), services to clients and other third parties, and premises. HR prepared this plan and the CEO approved it.

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Strategy

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  • Audit the public website and operate a published feedback process that is accessible to persons with disabilities.

  • Train all employees and others acting on the company’s behalf on the IASR and the Human Rights Code, and train those who deal with the public or other third parties on accessible customer service.

  • Review hiring, accommodation, return-to-work, performance management, career development, and redeployment practices for barriers.

  • Review and update this plan at least once every five years.

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Work Plan

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General

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  • Accessibility policies

    • Planned action: Approve and post the company’s accessibility policies on the website, and provide them in accessible formats on request

    • Owner: HR / CEO

    • Target date: Initial review Q4 2026; annual review thereafter

  • Multi-year plan

    • Planned action: Approve and post this plan; review and update at least every five years

    • Owner: HR / CEO

    • Target date: Q4 2026; annual review; next formal update by 2031

  • Self-service kiosks

    • Planned action: Not applicable; the company does not use self-service kiosks. If it introduces one, it will have regard to accessibility for persons with disabilities

    • Owner: IT & Facilities

    • Target date: N/A

  • Training

    • Planned action: Deliver accessibility training on the IASR, the Human Rights Code, and the Customer Service Standards to all staff and others acting on the company’s behalf; add it to onboarding; keep records

    • Owner: HR

    • Target date: Initial review and rollout Q4 2026; ongoing through onboarding and policy updates

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Information and communications

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  • Feedback process

    • Planned action: Launch and publish an accessible feedback process

    • Owner: HR

    • Target date: Implement by Q4 2026; annual review thereafter

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  • Accessible formats and supports

    • Planned action: Publish how to request accessible formats and communication supports, and set a response procedure

    • Owner: HR / IT & Facilities

    • Target date: Q4 2026 Implement by Q4 2026; annual review thereafter

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  • Emergency and public safety information

    • Planned action: Provide publicly available emergency and safety information in accessible formats on request

    • Owner: HR / IT & Facilities

    • Target date: Implement by Q4 2026; annual review thereafter

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  • Website and web content

    • Planned action: Audit the public website

    • Owner: Marketing

    • Target date: Audit by Q4 2026; annual review thereafter

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Employment

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  • Recruitment and hiring

    • Planned action: Keep accommodation notices in job postings, assessment invitations, and offers of employment

    • Owner: HR

    • Target date: Ongoing

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  • Informing employees of supports

    • Planned action: Give new employees the company’s accommodation policies as soon as practicable, and update all employees when they change

    • Owner: HR

    • Target date: Review by Q4 2026; annual review thereafter

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  • Individual accommodation plans and return to work

    • Planned action: Adopt a written accommodation and return-to-work procedure and plan template

    • Owner: HR

    • Target date: Review by Q4 2026; annual review thereafter

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  • Emergency response information

    • Planned action: Maintain individualized workplace emergency response information and review it when circumstances change

    • Owner: HR

    • Target date: Review by Q4 2026; annual review thereafter

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  • Performance, career development, redeployment

    • Planned action: Give managers guidance on accessibility in these processes

    • Owner: HR

    • Target date: Review by Q4 2026; annual review thereafter

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Customer service

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  • Customer service policy

    • Planned action: Approve and post the Accessible Customer Service Policy; set up the disruption-notice procedure; train staff

    • Owner: HR

    • Target date: Review by Q4 2026; annual review thereafter

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Premises and transportation

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  • Design of public spaces

    • Planned action: The company leases its premises; raise accessibility with the landlord before any construction or redevelopment

    • Owner: IT & Facilities

    • Target date: Ongoing

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  • Transportation

    • Planned action: Not applicable; the company does not provide transportation services

    • Owner: –

    • Target date: N/A

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Review and Updates This plan is reviewed and updated at least once every five years. It is available on the company website and in an accessible format on request. Last updated: November 12, 2026

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Request an Accessible Format or Give Feedback We welcome feedback about the accessibility of our services, website and workplace. To give feedback, or to request any of our accessibility documents in an accessible format or with communication supports, contact us:

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We acknowledge feedback within 2 business days and respond within 10 business days.

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